Privacy
policy.

How RENU Limited, trading as RE:NU Underwriting, collects, uses and protects personal information.

This notice explains what personal information we collect, why we collect it, who we share it with and the rights you have.

Who we are

RE:NU Underwriting is a trading style of RENU Limited, registered in England and Wales under company number 16977863. Our registered office is Wood Lodge, 98-106 High Road, Elmhurst, South Woodford, Essex, England, E18 2QH.

RENU Limited is the data controller for personal information collected through this website. If you have any questions about this notice or how we use your information, email enquiries@renu-underwriting.co.uk or write to us at the address above.

Information we collect

We may collect and use the following information:

  • Contact details you give us, such as your name, brokerage or company, email address, telephone number and the content of your message when you use our contact form or email us.
  • Broker and agency information when you apply for an agency or trade with us.
  • Insurance and claims information about proposers, policyholders and other people connected to a policy or claim, provided to us by brokers or policyholders.
  • Technical information, such as your IP address, browser type and the pages you visit, collected automatically when you use this website.

How we use your information

We use personal information to:

  • respond to enquiries and requests sent through this website or by email;
  • set up and manage agency arrangements and relationships with brokers;
  • assess, quote, arrange and administer insurance, and handle claims;
  • meet our legal and regulatory obligations, including those set by the Financial Conduct Authority;
  • prevent and detect fraud and keep this website secure.

We rely on the following lawful bases: taking steps to enter into or perform a contract, our legitimate interests in running and developing our business, compliance with legal obligations and, where required, your consent.

Special category and criminal offence information

Where it is needed to arrange insurance or handle a claim, we may process more sensitive information, such as health information or details of criminal convictions. We only do this where the law allows, for example where it is necessary for insurance purposes.

Who we share information with

We only share personal information where it is necessary, including with:

  • insurers and capacity providers who underwrite the policies we arrange;
  • Century Underwriting, as our principal firm;
  • DWF Claims Ltd, which handles claims on our behalf;
  • trusted service providers, such as IT, hosting and email providers;
  • regulators, law enforcement agencies and fraud prevention agencies where required by law.

We do not sell personal information.

International transfers

If any of our service providers process personal information outside the UK, we make sure appropriate safeguards are in place, as required by UK data protection law.

How long we keep information

We keep personal information only for as long as we need it for the purposes described in this notice, including to meet legal, regulatory and insurance record-keeping requirements.

Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete or restrict the use of your information;
  • object to how we use your information;
  • ask for your information to be transferred to another organisation;
  • withdraw your consent, where we rely on consent.

To use any of these rights, email enquiries@renu-underwriting.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

This website uses only the cookies needed for it to work and stay secure. We do not currently use advertising or tracking cookies. If this changes, we will update this notice and ask for your consent where required.

Changes to this notice

We may update this privacy notice from time to time. This version was last updated on 7 October 2026.