The moment insurance matters most.
At re:nu, we understand that a claim is often the moment when insurance matters most. Our claims service is built to be clear, fair and responsive from first notification.
Our claims service
Handled efficiently, fairly and sympathetically.
Our claims service is delivered in partnership with specialist claims professionals who are experienced in managing property claims efficiently, fairly and sympathetically.
We are committed to ensuring that policyholders receive clear communication and support throughout the claims process, from the first notification through to settlement.
Making a claim
Notify us as soon as possible.
Information you may need
- Policy number
- Date of loss
- Policyholder name
- Description of incident
- Property address
- Contact details
Providing this information when you notify us of a claim will help our team understand the situation and handle your claim as quickly and efficiently as possible.
Contact our claims team
To notify us of a claim, please contact our claims team as soon as possible using the details below. Our team will be on hand to guide you through the next steps and ensure your claim is handled efficiently.
Questions about a policy or a claim?
Brokers and policyholders can contact the RE:NU team for anything not covered here.